Lean Services: Acheiving Flow

Course Code: LSF
Delivery: Online
Languages: English

Do customers want to wait months for their product to be complete? No, of course not. They need service and processes to flow. When clients have to wait, the flow of the value stream has stopped. Basic to Lean is creating processes where no interruptions occur. By removing waste and adding value for the client, we can reach our ultimate goal of flow. This course describes key concepts of ‘flow’ and ‘pull’, including: the relationship of flow to client value, analyzing flow within the value stream, removing blockages to flow, improving layout for flow, and methods for balancing work and facilitating flow.


Acheiving Flow is an interactive, multimedia, eLearning training program. It is intended for managers, operators, technicians, engineers, and trainers who work in, or are transitioning to, a Lean environment.


Participants successfully completing the program will be able to:

  • Describe the key concepts of flow, including the relationship of flow to value from the customer perspective, customer demand, takt time, variable demand, flow vs push, and issues that prevent flow.
  • Explain how flow within the value stream is analyzed, including the role of the EVSM process, identifying process steps and work elements, data gathering and analysis.
  • Describe the steps to remove blockages to flow including workplace organization, motion and transport, change-over/turnover, error proofing, over processing, and attention to people skills.
  • Explain the steps to improve layout for flow.
  • Describe methods for balancing work and facilitating flow.

Qualification and Certification Testing

LearnTech® certification training incorporates interactive learning checks throughout the instructional sequences. Certification tests are criterion-referenced and module-based with feedback on every response for enhanced learning. Administrative access to dates and scores of tests, certifications, and re-certifications is compliant with ISO quality-standards training requirements.

ISBN 0-9736935-0-9

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