Lean Healthcare: Introduction to Lean Concepts

Course Code: HLC
Delivery: Online
Languages: English

Healthcare providers face unique challenges – as large institutions providing the most intimate of services, they are mandated to balance quality of care with organizational efficiency. Lean offers a refreshing alternative to the "quality versus cost" conundrum – fix the broken processes that stand between healthcare workers and their patients, and improve the quality of care while reducing costs. Introduction to Lean Concepts is based on real case materials from healthcare, with an emphasis on the patient experience. Concepts are introduced within the context of key issues such as surgical wait times, admission procedures, coordination of services, and distribution of supplies and medication.


Introduction to Lean Concepts is an interactive, multimedia, eLearning training program. It is intended for managers, technologists, healthcare staff, and trainers in the healthcare industry who work in, or are transitioning to, a Lean workplace.


Participants successfully completing the program will be able to:

  • Describe the advantages of going Lean in healthcare
  • Identify the nine kinds of waste, with healthcare examples
  • Describe Lean attitudes and metrics
  • Explain the differences between Lean and traditional healthcare organizations
  • Describe some methods to overcome obstacles to Lean transformation
  • Describe Lean as a total system – a cultural shift
  • Explain the mapping of the patient-centric Value Stream – the meaning of end –to-end transformation
  • Explain the ongoing Lean journey in Healthcare

Qualification and Certification Testing

LearnTech® training incorporates interactive learning checks throughout the instructional sequences. Certification tests are criterion-referenced and module-based with feedback on every response for enhanced learning. Administrative access to dates and scores of tests, certifications, and re-certifications is compliant with ISO quality-standards requirements.

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