Lean Healthcare: Value Stream Mapping

Course Code: HVS
Delivery: Online
Languages: English

A value stream is the set of all activities, from request to delivery, used to provide a product or service to our clients. Understanding and improving our processes as integrated end-to-end systems is fundamental to real and sustainable improvement in healthcare. Enterprise Value Stream Mapping® is a lean technique that provides this end-to-end "systems" perspective for analysis and coordinated improvement. EVSM® provides a roadmap and shared vision, and an actionable plan. Applied to healthcare systems, this results in a cycle of continuous sustainable improvement in meeting our patients’ needs.


Value Stream Mapping is an interactive, multimedia, eLearning training program. It is intended for managers, technologists, patient care workers, support staff, and trainers in the healthcare industry who work in, or are transitioning to, a lean workplace.


Participants successfully completing the program will be able to:

  • Describe the value stream and Enterprise Value Stream Mapping®
  • Identify six major steps in value stream improvement using EVSM®
  • Describe the differences between process mapping and value stream mapping
  • Identify the value stream or value stream family
  • Explain the development of the current-state and future-state value stream map
  • Describe the value stream team, and going to gemba to gather data
  • Explain the analysis of the current-state, client demand, takt time, waste
  • Explain kaizen bursts, improvement opportunities, the pacemaker
  • Explain the development of the future-state implementation plan
  • Describe the sequence and coordination of improvement activities
  • Explain the execution of the plan through kaizen improvement teams
  • Describe moving from the current state toward a future-state vision

Qualification and Certification Testing

LearnTech® training incorporates interactive learning checks throughout the instructional sequences. Certification tests are criterion-referenced and module-based with feedback on every response for enhanced learning. Administrative access to dates and scores of tests, certifications, and re-certifications is compliant with ISO quality-standards requirements.

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