Lean Healthcare: Mistake Proofing

Course Code: HMP
Delivery: Online
Languages: English

Mistakes or errors create defects and waste, and Lean is about eliminating waste in the Value Stream process. In industry, mistakes can cause scrap, rework, delays, and unhappy customers. In Healthcare, mistakes or errors can also cost lives. Mistake Proofing is an established Lean technique that identifies sources of error and puts in place devices and methods designed to prevent errors, or the negative impact of errors. This Lean Healthcare training course features illustrations and examples drawn from direct experience with Lean implementation in real-world Healthcare organizations.


Mistake Proofing is an interactive, multimedia, eLearning training program. It is intended for managers, technologists, patient care workers, support staff, and trainers in the Healthcare industry who work in, or are transitioning to, a Lean workplace.


Participants successfully completing the program will be able to:

  • Describe consequences of errors in Healthcare
  • Identify three primary sources of error and the relation between errors and defects
  • Describe Mistake Proof, Failsafe, Poke Yoke, and Jidoka, with everyday examples
  • Identify characteristics of Mistake Proofing devices, and methods
  • Explain four levels of Mistake Proofing, with Healthcare examples
  • Describe the role of the Value Stream in a continuous problem solving cycle
  • Identify red-flag conditions in Healthcare
  • Explain Mistake Proofing and Conventional Wisdom
  • Explain the value of 5S in Mistake Proofing
  • Describe examples of Colour coding, positioning assists, and devices for Mistake Proofing
  • Explain mistake prevention, standardized operating procedures, and checklists
  • Describe Mistake Proofing document design

Qualification and Certification Testing

LearnTech® training incorporates interactive learning checks throughout the instructional sequences. Certification tests are criterion-referenced and module-based with feedback on every response for enhanced learning. Administrative access to dates and scores of tests, certifications, and re-certifications is compliant with ISO quality-standards requirements.

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