Lean Healthcare: Kaizen Events

Course Code: HKE
Delivery: Online
Languages: English

Kaizen, Japanese for "improvement for the better", is at the core of Lean, both practically and culturally. Kaizen events are structured sessions where workers build action plans to correct deficiencies, usually identified previously in a Future State Implementation Plan. For healthcare workers who are passionate about patient care, these events are the moment of truth where they take on the barriers that stand between them and their patients.


Kaizen Events is an interactive, multimedia, eLearning training program. It is intended for managers, technologists, healthcare staff, and trainers in the Healthcare industry who work in, or are transitioning to, a Lean workplace.


Participants successfully completing the program will be able to:

  • Explain the meaning of Kaizen in Healthcare
  • Describe Kaizen Events, the patient-centric Value Stream Map, and the Future State Plan
  • Identify responsibilities of the Value Stream Leader and Kaizen Event Leader
  • Describe cross-functional Kaizen teams, types of Kaizen
  • Explain how a Kaizen Event is initiated and event constraints
  • Describe successful practices of Kaizen Healthcare teams
  • Describe basic team problem-solving tools such as Brainstorming and Five Why
  • Explain the root Cause and the cause and effect diagram
  • Explain the Kaizen Event problem-solving process and tools
  • Describe how to identify the problem, measure, analyze, and generate solutions
  • Explain how to select the solution, implement, evaluate, standardize
  • Explain how to sustain Kaizen improvements in the Healthcare system

Qualification and Certification Testing

LearnTech® training incorporates interactive learning checks throughout the instructional sequences. Certification tests are criterion-referenced and module-based with feedback on every response for enhanced learning. Administrative access to dates and scores of tests, certifications, and re-certifications is compliant with ISO quality-standards requirements.

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