Somebodies and Nobodies: Overcoming the Abuse of Rank
by Robert W. Fuller

When discrimination is race-based, we call it racism; when it's gender-based, we call it sexism. Somebodies and Nobodies introduces rank-based discrimination - or "rankism"- a form of injustice that everyone knows, but no one sees. It explains our reluctance to confront rankism, shows where analyses based on identity fall short and, using dozens of examples, traces many forms of injustice and unfairness to rankism.

" . . . a wonderful and tremendously important book on the 'ism' that is far more encompassing than racism, sexism or ageism. 'Rankism' must be our prime target from now on in. Viva Fuller!"-Studs Terkel, Pulitzer Prize-winning author of Working.

Shift: Secrets of Positive Change for Organizations and their Leaders
by Janice Calnan

A psychotherapist and specialist in the human side of organizational change, Janice coaches leaders on how best to deal with the growth, change and quality issues that can paralyze even the most successful organizations.

The ideas and tools offered up in Janice's book are positioned for business leaders, but are useful for the other half of your waking hours. The ideas and tools are carefully woven into a logical progression throughout the book, however you can get value by starting anywhere or reading a single chapter. At the end of each short chapter you will find some exercises often phrased as questions to the reader. I found the exercises very useful for putting the ideas into action. The saying good things come in small packages applies here, a physically small book with a big impact.

The New Economics for Industry, Government, Education
by W. Edwards Deming

In this book, quality pioneer W. Edwards Deming details the system of transformation that underlies the “14 Points for Management” presented in Out of the Crisis. This volume - revised by the author before his death in 1993 and partially based on his 1950s quality work with the Japanese - may strike the contemporary reader as a curious mixture of seminal process thinking and idiosyncratic ruminations on education. This book however, offers a unique perspective on a turning point in American economic history: the shift to the knowledge-based economy. Deming is required reading for any serious student of management thought, and all human resources professionals should familiarize themselves with his work, which set the foundations for many of the transformations now underway in the corporate world.

Quality Without Tears: The Art of Hassle-Free Management
by Philip Crosby

Philip Crosby is widely recognized as a quality pioneer for the concepts he drove home with Quality is Free. In this volume the author shows managers how to build quality into all aspects of a company's operations thereby lowering costs, increasing sales, and boosting profits, and do all this without the typical bureaucratic controls and procedures that merely hassle people without producing the desired results. He offers a fourteen step program for quality improvement in teams. Real situations and amusing fictional case histories are used to demonstrate that problems of quality and hassles that are caused by management action.

The Goal: A Process of Ongoing Improvement
by Eliyahu M. Goldratt, Jeff Cox

Over 2 million copies sold! Used by thousands of companies and hundreds of business schools! Required reading for anyone interested in the Theory of Constraints. This book, which introduces the Theory of Constraints, is changing how America does business. The Goal is a gripping, fast-paced business novel about overcoming the barriers to making money. You will learn the fundamentals of identifying and solving the problems created by constraints. From the moment you finish the book you will be able to start successfully addressing chronic productivity and quality problems.

Good to Great: Why Some Companies Make the Leap...and Others Don't
by Jim Collins

Five years ago, Jim Collins asked the question, "Can a good company become a great company and if so, how?" In Good to Great Collins, the author of Built to Last, concludes that it is possible, but finds there are no silver bullets. Making the transition from good to great doesn't require a high-profile CEO, the latest technology, innovative change management, or even a fine-tuned business strategy. At the heart of those rare and truly great companies was a corporate culture that rigorously found and promoted disciplined people to think and act in a disciplined manner. Peppered with dozens of stories and examples from the great and not so great, the book offers a well-reasoned road map to excellence that any organization would do well to consider. Good to Great is one of those books that managers and CEOs will be reading and rereading for years to come.

The Six Disciplines of Breakthrough Learning: How to Turn Training and Development Into Business Results
by Calhoun W. Wick, Roy V. H. Pollock, Andrew McK. Jefferson, Richard D. Flanagan, Kevin D. Wilde

This book presents an innovative approach that accelerates the transfer and application of corporate learning. The Six Disciplines provides the definitive road map and tools for optimizing the business impact of leadership and management training, sales, quality, performance improvement, and individual development programs. This important book presents the theories and techniques behind the approach and includes expert advice for bridging the “learning-doing” gap. The authors’ recommendations are illustrated with dozens of real-life examples from successful companies on the cutting edge of results-driven educational performance.

Return on Investment in Training and Performance Improvement Programs
by Jack J. Phillips

The best selling second edition of this book uses a proven, results-based approach, to calculating the Return on Investment (ROI) for training and performance improvement programs. Jack Phillips presents user-friendly ROI calculations, ten post-program data collection methods, ten strategies for determining the amount of improvement that is directly linked to training programs, and ten techniques for converting both hard and soft data to monetary values. This second Edition continues as a primary reference for developing ROI to show the contribution of training, education, learning systems, performance improvement, and change initiatives.

Factory Toolbox – Quality Toolkit
by Superfactory

Quality Toolkit. This Toolkit is also included in the full Factory Toolbox and includes procedure templates, presentations, tools, and forms supporting the topic. Content includes ISO 9000, Workmanship standards, QA process, Supplier qualification, Inspection, Audits Quality manuals. After purchase you will be sent a link to download the 2.8meg zip file.
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Quality Series
by Superfactory

The Quality Series includes presentation modules covering Total Quality Management (TQM), ISO 9001:2000, Design of Experiments (DOE), Statistical Process Control (SPC), Root Cause Analysis, Six Sigma, Poka Yoke and Mistake Proofing, and FMEA - Failure Modes & Effects Analysis. More Business Presentations
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ISO 9001:2000 Employee Orientation
by Lean SCM

This e-learning course presents an uncomplicated interpretation of the requirements of ISO 9001:2000. It is intended for non-management employees involved in implementing the ISO standard, operators and front-line employees. The course provides general information on ISO and an awareness of the ISO 9001:2000 standard requirements, coupled with an appreciation of how these requirements will impact their jobs or tasks. Requires broadband connection. License to access the course is from Lean SCM.

ISO 9001:2000 Requirements
by Lean SCM

This e-learning course presents a detailed description of all requirements of the ISO 9001:2000 standard including examples of its application in various sectors for Managers and Auditors involved with the implementation and auditing of the ISO 9001:2000 standard. Provides detailed understanding of the entire ISO 9001-2000 standard, including general information on ISO. Requires broadband connection. Length approx 4 hrs. License to access the course is from Lean SCM.