Automated Learning Corporation Privacy Policy

Automated Learning Corporation® (ALC) understands that privacy and the protection of your personal information are important to you. We do not share your information without your express consent. This policy describes how ALC protects your information and applies to ALC websites, on-line e-learning sites, and e-mailings.

Automated Learning Corporation® explicitly asks when it needs information that personally identifies you. We collect such information when, for example, you request information about ALC products and services, ask for a quote, respond to a survey, or request access to resources such as demonstrations. Personal information that you are asked to provide can include your e-mail address, name, address, telephone number, and, in the case of a direct sale, a credit card number if applicable.

ALC might also collect information about your computer hardware and software. This information can include: IP address, browser type, domain names, access times and referring Web site addresses. This information is used by ALC for the operation of its sites and services, to maintain quality, and to provide statistics on use. This conforms to industry standard practice for most Internet sites.

Automated Learning Corporation® uses your information to provide products, services, and access to resources that you have requested. The information is also used to communicate with you regarding your ALC accounts by sending out periodic communications that are considered as essential.

We use your e-mail address to respond to incoming service and support requests from you, to collect customer feedback, to send notices and other service or informational mailings. You can opt-out of informational mailings by requesting removal from that list.

We ask for your postal address when delivery of products or services requires a mailing address, and also for billing purposes. We may also use this information for credit card validation.

Credit card information is not included in our client database, and is not accessible on-line. Credit card information is used only for single purchase transactions, and will be required to be re-supplied by you for future transactions. Paper records of transactions which might contain credit card information are retained only as required by law, and are not accessible outside of the accounting function.

Automated Learning Corporation® does not share your information without your express consent, unless required by law.

When providing a product or service, which involves a third party, or partner, to facilitate the service, we share information only to the extent necessary to fulfil the requirement for the product or service.

We occasionally hire other companies to provide limited services on our behalf, such as packaging and delivery, other mailings, providing customer service, or performing statistical analysis of our services. We provide those companies only the information they need to deliver the product or service. They are required to maintain the confidentiality of that information and are prohibited from using that information for any other purpose.

ALC sends two types of communication:

1. Customer account specific communication

Account specific communications include initial response to requests for information or quotes, follow-up information, status inquiry, account and billing information, and response to service requests. It also includes communications describing changes or updates to a particular product or service, or billing schedule. Because account specific communications are essential to providing the customer with the most current information, these types of communications are sent when appropriate. These types of communications are considered essential, and you are not able to unsubscribe.

2. Informational, news, and promotional communication

This can include Press Releases, News Letters, Articles related to Customer Topics of Interest, White Papers, and Product Announcements. We intend this type of information to be of value to our customers and potential customers, and it is provided without charge. You can opt-in or opt-out from receiving this type of communication. You can also change your contact preferences at any time, either on the ALC Web site, or by following the unsubscribe instructions provided in each mailing.

You can update, edit or delete the information you have shared with ALC, or change your contact preferences, at any time when you are signed in to the ALC Web site. Simply select “Registration” from the “Support” drop-down menu to submit new information.

We store the personal information you provide on computer systems with limited access, located in controlled facilities, not on a web server. Your information is kept secure and confidential.

To make it easy and convenient for you to use our Web sites, we recommend that you enable cookies. When you return to the Web site, your ALC cookie provides verification that you are a registered user. Because we use cookies, you receive immediate access to the site’s resources and services without having to re-register.

A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

You can accept, decline, and delete cookies. Most Web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you wish. If you choose to decline cookies, you will be required to re-submit information each time you wish to access resources and services that are reserved for registered users.

If you are connecting from a public access terminal, you should set your browser to decline cookies to prevent your information being saved on a public access machine.

ALC sites contain links to other web sites. You should carefully check the privacy policy of any site, whether linked from our sites or not, before providing any information. Information that you choose to provide to another web site is subject to the privacy policy of that specific web site.

If you have any questions about this privacy policy, or your dealings with Automated Learning Corporation®, please contact us.







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