Introduction
Automated Learning Corporation® (ALC)
understands that privacy and the protection of your personal
information are important to you. We do not share your
information without your express consent. This policy
describes how ALC protects your information and applies
to ALC websites, on-line e-learning sites, and e-mailings.
Collection of your information
Automated Learning Corporation® explicitly
asks when it needs information that personally identifies
you. We collect such information when, for example, you
request information about ALC products and services,
ask for a quote, respond to a survey, or request access
to resources such as demonstrations. Personal information
that you are asked to provide can include your e-mail
address, name, address, telephone number, and, in the
case of a direct sale, a credit card number if applicable.
ALC might also collect information about
your computer hardware and software. This information
can include: IP address, browser type, domain names,
access times and referring Web site addresses. This information
is used by ALC for the operation of its sites and services,
to maintain quality, and to provide statistics on use.
This conforms to industry standard practice for most
Internet sites.
Use of your information
Automated Learning Corporation® uses
your information to provide products, services, and access
to resources that you have requested. The information
is also used to communicate with you regarding your ALC
accounts by sending out periodic communications that
are considered as essential.
We use your e-mail address to respond to incoming service and support requests
from you, to collect customer feedback, to send notices and other service or
informational mailings. You can opt-out of informational mailings by requesting
removal from that list.
We ask for your postal address when delivery of products or services requires
a mailing address, and also for billing purposes. We may also use this information
for credit card validation.
Credit card information is not included
in our client database, and is not accessible on-line.
Credit card information is used only for single purchase
transactions, and will be required to be re-supplied
by you for future transactions. Paper records of transactions
which might contain credit card information are retained
only as required by law, and are not accessible outside
of the accounting function.
Sharing your information
Automated Learning Corporation® does
not share your information without your express consent,
unless required by law.
When providing a product or service,
which involves a third party, or partner, to facilitate
the service, we share information only to the extent
necessary to fulfil the requirement for the product or
service.
We occasionally hire other companies
to provide limited services on our behalf, such as packaging
and delivery, other mailings, providing customer service,
or performing statistical analysis of our services. We
provide those companies only the information they need
to deliver the product or service. They are required
to maintain the confidentiality of that information and
are prohibited from using that information for any other
purpose.
Control of your information
ALC sends two types of communication:
1. Customer account specific communication
Account specific communications include
initial response to requests for information or quotes,
follow-up information, status inquiry, account and billing
information, and response to service requests. It also
includes communications describing changes or updates
to a particular product or service, or billing schedule.
Because account specific communications are essential
to providing the customer with the most current information,
these types of communications are sent when appropriate.
These types of communications are considered essential,
and you are not able to unsubscribe.
2. Informational, news, and promotional
communication
This can include Press Releases, News
Letters, Articles related to Customer Topics of Interest,
White Papers, and Product Announcements. We intend this
type of information to be of value to our customers and
potential customers, and it is provided without charge.
You can opt-in or opt-out from receiving this type of
communication. You can also change your contact preferences
at any time, either on the ALC Web site, or by following
the unsubscribe instructions provided in each mailing.
Access to your information
You can update, edit or delete the information
you have shared with ALC, or change your contact preferences,
at any time when you are signed in to the ALC Web site.
Simply select “Registration” from the “Support” drop-down
menu to submit new information.
We store the personal information you
provide on computer systems with limited access, located
in controlled facilities, not on a web server. Your information
is kept secure and confidential.
Use of cookies
To make it easy and convenient for you
to use our Web sites, we recommend that you enable cookies.
When you return to the Web site, your ALC cookie provides
verification that you are a registered user. Because
we use cookies, you receive immediate access to the site’s
resources and services without having to re-register.
A cookie is a text file that is placed
on your hard disk by a Web page server. Cookies cannot
be used to run programs or deliver viruses to your computer.
Cookies are uniquely assigned to you, and can only be
read by a web server in the domain that issued the cookie
to you.
You can accept, decline, and delete
cookies. Most Web browsers automatically accept cookies,
but you can modify your browser setting to decline cookies
if you wish. If you choose to decline cookies, you will
be required to re-submit information each time you wish
to access resources and services that are reserved for
registered users.
If you are connecting from a public
access terminal, you should set your browser to decline
cookies to prevent your information being saved on a
public access machine.
Links to ALC partners and other sites
ALC sites contain links to other web
sites. You should carefully check the privacy policy
of any site, whether linked from our sites or not, before
providing any information. Information that you choose
to provide to another web site is subject to the privacy
policy of that specific web site.
Contact information
If you have any questions about this
privacy policy, or your dealings with Automated Learning
Corporation®, please contact us.
Last updated
May, 2004
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